Course overview

Making Progress builds on foundational LGBTIQ+ inclusion knowledge and shifts the focus toward practical action. This course equips participants with the skills to use inclusive language, recognise unconscious bias, and engage younger generations in meaningful conversations about inclusion. With a forward-looking approach, learners will understand emerging expectations in the workplace and explore tools such as reverse mentoring to strengthen dialogue and foster a culture of continual improvement.

This is Module 4 (second one of two in Making Progress): The New Generation Has Arrived

What you’ll learn

By the end of this course, participants will be able to:

  • Understand how unconscious bias shapes language and behaviour
  • Identify exclusive language and replace it with inclusive alternatives
  • Explain the organisational value of inclusive language
  • Recognise the expectations of younger generations regarding workplace inclusion
  • Engage younger employees effectively in conversations about LGBTIQ+ inclusion
  • Establish or participate in a reverse mentoring system to elevate young voices

Key topics covered

  • 1
    Unconscious Bias & Everyday Language
  • 2
    Inclusive vs. Exclusive Language
  • 3
    The Business Case for Inclusive Communication
  • 4
    Understanding the New Generation at Work
  • 5
    Engagement Strategies for Younger Employees
  • 6
    Reverse Mentoring and Cross-Generational Learning

Course curriculum

Inclusive Language

Objective: Build the skills and awareness needed to communicate in ways that promote respect, belonging, and equity.

What You’ll Explore:
  • Unconscious Bias:
    • What it is and how it influences behaviour and language
    • How subtle biases show up in communication
  • Inclusive vs. Exclusive Language:
    • Identifying phrases that unintentionally exclude
    • Replacing harmful or outdated language with inclusive alternatives
  • Why It Matters for Organisations:
    • How inclusive language builds trust and psychological safety
    • The impact on teamwork, recruitment, and overall culture
  • Practical Tools & Examples:
    • Everyday inclusive language tips
    • Real-world case studies
    • Practice exercises for rewriting common workplace scenarios
The New Generation Has Arrived

Objective: Understand emerging expectations of younger employees and develop strategies to engage them in shaping inclusive workplaces.

What You’ll Explore:
  • Who Is the New Generation?
    • Their values, expectations, and views on inclusion
    • Why LGBTIQ+ inclusion remains a priority for them
  • Engaging Younger Employees:
    • Creating open, respectful conversations
    • Bridging communication styles across generations
    • Giving younger staff real influence in workplace culture
  • Reverse Mentoring:
    • What it is and why it works
    • How to design an internal reverse mentoring system
    • Supporting young voices to share insights and lived experiences
  • Shaping the Future of Inclusion:
    • Allowing new generations to guide innovation
    • Building a culture that evolves with societal change

Course price:

Original price was: € 2.350,00.Current price is: € 1.850,00.

  • Lessons

24 Lessons

  • Duration

12 Months

  • Certification

Yes

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